FAQs
Do you offer special discounts for academic and non-profit institutions?
We currently offer a 45% discount for academic, non-profit and government organizations. To be considered for this discount please contact our Worldwide Sales Department via your organizations official email address.
What payment options are available when purchasing Ad-Aware?
Please follow the link to Cleverbridge to get more information
I lost my Ad-Aware. How do I get it back without paying for it again?
There are different ways to access a new installation file of Ad-Aware, depending on how you purchased your software.
Purchased online
Please contact general support at Lavasoft.com providing your full name and email presented at the time of purchase
Physical box purchase
Please refer back to your installation CD and input your enclosed license key.
Ad-Aware Free is available from Lavasoft's website.
When does my license for Ad-Aware expire?
This will depend on the type of license you purchased. Licenses for Ad-Aware can be purchased for 1, 2 or 3 years. Your license will expire 1, 2 or 3 years after it has been activated (depending on the length of license you purchase). To view license expiry date please open the Ad-Aware program on your computer and click "Manage License".
In order to continue using the program you must renew the software when your current license period expires or is due to expire. Renewals of Ad-Aware can be made at a discounted rate.
Can I install my copy of Ad-Aware on more than one computer?
Each computer requires its own personal license of Ad-Aware. If you purchase one license/copy of Ad-Aware then it can only be installed on one computer. However we now offer multi-packs here.
Do you have a way to compare Lavasoft products?
Please take a look at our Product Comparison Chart to help you decide which product is right for you or your business.
Can I use Ad-Aware with an anti-virus program?
All versions of Ad-Aware are compatible with all major anti-virus and firewall solutions.
Do you have manuals for Ad-Aware products?
User manuals are included in the installation files for all editions of Ad-Aware. If you cannot access your copy, please download a new copy from Product Manuals in the Support Center.
What is the current version of Ad-Aware?
To check the version of Ad-Aware you have installed on your computer, proceed through the steps listed below:
1. Click or move your pointer over the bottom edge of the application window. The floating panel is expanded.
2. On the panel, click the info icon. The information box appears with the installed version of Ad-Aware displayed.
Alternatively, on App Management screen, scroll down until reaching the Activation block, where the installed version is indicated.
The latest version of Ad-Aware is available here.
I changed my e-mail address. How do I update my registration information?
To update your e-mail address, please fill in the form on this page: http://www.lavasoft.com/mylavasoft/support/supportcenter/change_email_address.
IMPORTANT: Please provide your current registered mailing address, and the new e-mail address that you would like to use.
What support is included with the Ad-Aware Free version?
We do not offer email support for Freeware users.
Please use our support forums at http://www.lavasoftsupport.com where volunteers and employees can assist you.
Can I purchase Ad-Watch separately?
Ad-Watch is not sold as a separate product; it is included in Ad-Aware.
My user information in the Support Center says that I do not have a valid license. Is this correct?
Please open the Ad-Aware program on your computer and click "Manage License" to view the current license state. If this is still valid please email general support at Lavasoft.com with your full name and email address at the time of purchase.
Do you have a version of your product that can be installed on one server and monitored on a network?
Ad-Aware Business Edition offers the Centralized Management Control Tool for networks. Our central control tool gives your IT Administrator full control and centralized monitoring capability for your entire network. The Ad-Aware Business Edition control tool allows your IT Administrator to configure and manage all registered and active clients (network computer users), to see what computers are actively running Ad-Aware, to monitor reference file versions, and to evaluate the spyware/malware detection logs from previous Ad-Aware scans.
What happens after I purchase Ad-Aware?
After purchasing the product from our homepage, you will receive a confirmation e-mail, with all the information regarding your purchase, including your customer reference number, price and the Ad-Aware version you purchased. To receive this information, it is important to include your accurate e-mail address at the time of purchase. You will also receive an email advising you how to download and install your version of Ad-Aware.
Who should I contact if I have questions regarding payment?
Please contact Lavasofts ecommerce provider who is Cleverbridge regarding payment and ordering issues. You can send in a Lavasoft Sales Support inquiry from the Support Center, or from the Partner Center, if you are a Lavasoft Partner.